Terms of Service · Voicemail.work

These Terms of Service (“Terms”) govern your access to and use of the Voicemail.Work service (the “Service”), provided by TONNIC AI Agency Ltd (“TONNIC”, “we”, “us”, or “our”). By creating an account, enabling call forwarding, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Service Description

1.1 What the Service does.

The Service is an AI‑powered voicemail assistant that, when enabled:

Uses conditional call forwarding on your phone number so that unanswered, busy, or unreachable calls are redirected to our system;
Has an AI agent handle those calls and capture voicemails;
Records and processes audio to generate transcripts, summaries, scam‑risk scores, and other analyses;
Sends notifications (such as email and/or SMS) that may include transcripts, summaries, scam‑risk information, and MP3 recordings.

1.2 What the Service does not do.

The Service is not an emergency or crisis response service (such as 911, 988, 999, or their Canadian equivalents). Callers must always dial emergency numbers directly. The Service is not a guaranteed human live‑answering service, call center, dispatch desk, shared inbox, or managed answering service. The Service is not a substitute for professional advice (including legal, medical, financial, or other professional advice).

1.3 Configuration.

You are responsible for configuring conditional call forwarding and any related carrier or device settings (including disabling incompatible features like Apple Live Voicemail or certain call‑screening tools) so that calls can be forwarded to and from the Service.

2. Eligibility & Accounts

2.1 You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction to use the Service.

2.2 You agree to provide accurate and complete information when creating an account and to keep your information up to date.

2.4 One phone, one individual.

Voicemail.Work is intended to replace voicemail on a real, active phone line used by one individual.

Standard and Premium are for individuals using their own personal phone line. Solopreneur is for one real individual operating their own one-person business, sole proprietorship, freelance practice, or solo professional line.

Voicemail.Work is not for shared business lines, teams, departments, locations, pooled phone numbers, call centers, customer support queues, phone-tree routing, dispatch operations, lead-buying campaigns, or use as a general answering service for multiple people. If you need those workflows, contact TONNIC AI Agency at https://tonnic.agency for a custom business solution.

3. AI‑Generated Content, Scam Detection & Emergencies

3.1 AI‑generated outputs.

The Service uses artificial intelligence to generate call handling, transcriptions, summaries, scam‑risk scores, recommendations, and other outputs. These outputs are probabilistic and may be inaccurate, incomplete, delayed, or inappropriate.

3.2 No guarantee of scam detection.

Our scam‑detection and risk‑scoring features are automated tools. Scores, labels, and recommendations:

Are informational only;
May produce both false positives and false negatives; and
Do not guarantee that a call or message is safe, legitimate, fraudulent, or unlawful.

A low risk score or lack of warning does not mean a call is safe. A high score does not mean a call is illegal.

3.3 User responsibility & assumption of risk.

You are solely responsible for:

Deciding whether to return a call, respond to a message, send money, share information, or take any other action based on calls, voicemails, transcripts, scores, or recommendations; and
Evaluating the accuracy and usefulness of all outputs from the Service.

You assume all risk arising from your communications or dealings with callers and third parties. To the maximum extent permitted by law, TONNIC has no responsibility or liability for any loss, damage, or harm resulting from scams, fraud, harassment, or other conduct by callers or third parties, even where the Service has provided a score, label, or recommendation.

3.4 Emergencies.

The Service may attempt to detect urgent or emergency‑related keywords (for example, “emergency”, “hospital”, “911”) and to send alerts or callbacks. This functionality is best‑effort only and may fail, be delayed, or misclassify content. The Service must not be relied upon as a substitute for contacting emergency services directly.

4.1 Recording and processing.

When you enable the Service, you instruct us to record, store, analyze, and otherwise process audio and related data from calls that are forwarded to us, including caller ID and timestamps. We may generate transcripts, summaries, and risk scores from this data.

You are solely responsible for determining and complying with all applicable call‑recording, privacy, telemarketing, and anti‑spam laws in the United States, Canada, and any other relevant jurisdiction, including but not limited to:

U.S. federal and state “one‑party” or “all‑party” consent laws;
The Telephone Consumer Protection Act (TCPA) and related FCC/FTC rules; and
Canada’s Anti‑Spam Legislation (CASL) and applicable provincial privacy and telecom rules.

You must provide any legally required notice to and obtain any legally required consent from callers before using the Service to record or transcribe their communications.

4.3 Privacy Policy.

Our collection, use, and retention of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. If these Terms conflict with the Privacy Policy regarding personal data, the Privacy Policy will control.

5. Data, Retention & Security

5.1 Data use.

We may use your data (including audio, transcripts, and metadata) to:

Provide, operate, maintain, and improve the Service;
Develop and enhance our AI models and features (subject to any opt‑out mechanisms we may offer);
Troubleshoot issues, protect against abuse, and comply with legal obligations.

5.2 Retention.

We may retain recordings, transcripts, and other data for as long as reasonably necessary to provide the Service and for legitimate business or legal purposes, or as otherwise stated in our Privacy Policy. If we state that we do not store message history or that we delete data after a certain time, those commitments will be described in the Privacy Policy or in your account.

5.3 Security.

We use reasonable technical and organizational measures (including encryption in transit and at rest, where applicable) to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5.4 Your copies.

Notifications sent via email or SMS may include transcripts, summaries, and audio files. Once delivered, those copies are controlled by you and your providers (e.g., your email or SMS carrier) and are outside our security boundary. You are responsible for securing your own devices and accounts.

6. Fair Usage & Acceptable Use

6.1 Fair Usage Policy.

Fair usage applies to every plan and trial. The Service is priced and operated for normal voicemail replacement on one individual phone line, not unlimited answering-service volume.

TONNIC may monitor usage daily or more frequently, including call volume, call duration, cost, call patterns, repeated trial attempts, line type, forwarding behavior, and other operational signals. TONNIC reserves the right to warn, limit, suspend, cancel, block, or require a different plan or custom solution for accounts that appear to be misused, without refund where permitted by law.

Misuse includes but is not limited to:

Excessive or abnormal usage that causes revenue loss, unusual infrastructure cost, operational risk, or degradation of the Service for others;
Use that is not consistent with voicemail replacement for one individual on one active phone line;
Using Voicemail.Work as an answering service, call center, customer support line, dispatch desk, shared inbox, or phone-routing system for multiple people, departments, locations, customers, or businesses;
Forwarding multiple numbers, pooled numbers, or third-party lines into one account unless TONNIC has approved it in writing;
Creating or attempting to create multiple accounts or free trials to avoid payment, limits, fair-usage review, suspension, or cancellation;
Using virtual, VoIP, disposable, temporary, or forwarding numbers in a way that creates duplicate trials, masks identity, or increases abuse risk;
Reselling, white-labeling, sublicensing, or operating the Service for others.

6.2 Prohibited uses.

You agree not to use the Service to:

Violate any applicable law or regulation;
Record or monitor communications without obtaining all legally required consent;
Harass, threaten, defame, or otherwise abuse callers;
Send or facilitate spam, robocalls, or unsolicited marketing in violation of TCPA, CASL, or similar laws;
Impersonate another person, organization, or emergency service;
Misrepresent the account holder, the owner of the forwarded phone line, or the nature of the line being forwarded;
Collect or process highly sensitive personal information (such as full payment card numbers, health records, or government IDs) unless you have a lawful basis and appropriate safeguards;
Reverse engineer, decompile, disassemble, or attempt to access the source code, underlying models, or trade secrets of the Service;
Build a competing service by systematically extracting data or functionality from the Service.

We may suspend or terminate your access to the Service immediately if we suspect a violation of this Section.

7. Carriers, Call‑Screening & Compatibility

7.1 Carrier support.

The Service requires a carrier and plan that support conditional call forwarding. Some carriers or plans only support unconditional call forwarding or do not support forwarding to our numbers at all.

7.2 Call‑screening and device features.

Certain network or device features—such as Apple Live Voicemail, some carrier‑level call‑screening, spam‑blocking, or call‑filtering tools—may block or interfere with conditional call forwarding or with forwarding to our Service. You are responsible for disabling or reconfiguring such features if they interfere with the Service.

7.3 No guarantee of compatibility.

We do not guarantee that the Service will work with every carrier, plan, phone number type, device, country, or call‑screening solution. Compatibility may change if your carrier or device updates its network, firmware, or policies.

7.4 Disabling forwarding if issues.

If you experience problems with the Service for any reason (including carrier issues or incompatibility), you can disable conditional call forwarding using your carrier’s codes or device settings. This will stop calls from being sent to the Service and return them to your normal voicemail or handling.

8. Third‑Party Providers & Downtime

8.1 Third‑party services.

We use third‑party providers to deliver the Service, including but not limited to telephony carriers, cloud hosting platforms, SMS and email gateway providers, and analytics tools.

8.2 No responsibility for third‑party failures.

The availability and quality of the Service may be affected by the performance of these third parties and by networks and the public internet, all of which are outside our direct control. We do not guarantee that the Service will be uninterrupted, timely, secure, or error‑free.

8.3 Downtime and changes.

We may temporarily suspend or limit the Service:

To perform maintenance or updates;
To address security or technical issues;
Due to outages or limitations at our third‑party providers; or
Where required by law.

We are not liable for any damages, losses, or costs resulting from such downtime or limitations, to the maximum extent permitted by law.

9. Fees, Billing, Free Trials & Refunds

9.1 Plans and pricing.

Details of our plans (for example, Standard and Premium), features, and pricing are described on our website or in your account dashboard and are incorporated into these Terms by reference. We may change pricing or plan features from time to time, in which case we will provide notice as required by law.

9.2 Billing.

If you purchase a paid plan, you authorize us or our payment processor to charge your chosen payment method on a recurring basis for applicable subscription fees, usage‑based fees (if any), taxes, and other charges.

9.3 Free trial.

If we offer a free trial (for example, a 14‑day free trial), its duration, eligibility, and included features will be described at sign‑up. A free trial is intended for one genuine evaluation by one individual on one real, active phone line.

We may limit, deny, cancel, or require additional verification or a payment method for free trials that appear duplicative, automated, high-risk, or inconsistent with these Terms. This includes suspected use of virtual, VoIP, disposable, temporary, forwarding, or repeated numbers to obtain multiple trials. Unless we state otherwise at sign-up, a free trial is available once per person, phone number, and account relationship.

If your trial was created without a payment method, your subscription may stop or cancel at the end of the trial unless you add a valid payment method or subscribe to a paid plan before then. If your trial was created with a payment method or you add one during the trial, your subscription may convert to a paid plan at the end of the trial unless you cancel in advance.

9.4 No refunds for carrier or compatibility issues.

By subscribing and using the Service, you acknowledge that:

It is your responsibility to confirm that your carrier, plan, and device support conditional call forwarding and are compatible with the Service; and
Certain carrier or device features (including call‑screening or spam‑blocking tools) may prevent the Service from working.

If your carrier, plan, device, or call‑screening tools do not support, or later stop supporting, conditional call forwarding or otherwise interfere with the Service, you are not entitled to a refund of any fees already paid, except where a refund is required by applicable law.

9.5 General refund policy.

Except where required by law or expressly stated otherwise in writing, all fees are non‑refundable. We do not provide refunds or credits for partial subscription periods, unused features, or account inactivity.

10. Referral Program

We may offer a referral program that lets existing paid customers share a personal referral code or link. New customers who sign up using a valid referral code may receive a one‑time discount on their first paid invoice, and the referring customer may earn an account credit once the referred customer has remained a paid, active subscriber for the required qualification period (currently three months from the first paid invoice). Specific reward amounts and qualification periods are described on the program page and may change.

A referral does not earn a credit if the referred customer's qualifying invoice is refunded, charged back, voided, or otherwise reversed; if the referred customer's subscription is cancelled, suspended, blocked, or downgraded to a comp/free state during the qualification period; or if either party violates these Terms or our fair‑use policy. If a credit has already been issued and a disqualifying event later occurs, we may withhold, reverse, or claw back the credit value against future referral earnings, but we will not separately charge you for the reversed amount.

Referral credits are applied automatically to future invoices on the same account, oldest credit first, and may not reduce any single invoice below a minimum charge before tax (currently $1.00). Credits stack with active promotions but do not stack with full‑comp or free states. Credits expire if unused after the period stated on the program page (currently twelve months from the date earned), have no cash value, are non‑transferable, and cannot be exchanged for refunds or paid out in any form.

The referral program is offered at our discretion. We may modify, suspend, or end the program, change reward amounts or qualification rules, or withhold or revoke credits at any time, including in cases of suspected fraud, self‑referral, abuse, automated sign‑ups, duplicate accounts, use of virtual or disposable phone numbers, or any other activity inconsistent with these Terms. Self‑referrals (referring your own household, accounts, or phone numbers) are not eligible.

11. Intellectual Property

11.1 The Service, including all software, models, text, graphics, logos, trademarks, and other content, is owned by TONNIC or its licensors and is protected by copyright, trademark, and other laws.

11.2 You retain ownership of the content and data you provide to or through the Service (such as voicemails, caller information, and configuration data). You grant us a non‑exclusive, worldwide, royalty‑free license to use, host, store, reproduce, modify, and create derivative works from such content solely as necessary to operate, maintain, and improve the Service, and as otherwise described in these Terms and our Privacy Policy.

11.3 Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, or create derivative works of any part of the Service.

12. No Warranties

The Service is provided on an “as is” and “as available” basis with no warranties of any kind, whether express, implied, or statutory. Without limiting the foregoing, we specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, quiet enjoyment, non‑infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that:

The Service will be uninterrupted, timely, secure, or error‑free;
Any defects or errors will be corrected;
Scam‑detection or risk‑scoring features will accurately identify or prevent scams or fraud; or
The Service will meet your requirements or expectations.

Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the above disclaimers apply to the maximum extent permitted by law.

13. Limitation of Liability

To the maximum extent permitted by law:

13.1 In no event will TONNIC or its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, data, or business opportunities, arising out of or relating to your use of or inability to use the Service, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

13.2 Our total aggregate liability for any claims arising out of or relating to these Terms or the Service will not exceed the amount you paid to us for the Service in the three (3) months immediately preceding the event giving rise to the claim, or, if greater, the minimum amount required by applicable law.

13.3 Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless TONNIC and its officers, directors, employees, and agents from and against any and all claims, demands, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to:

Your use or misuse of the Service;
Your violation of these Terms;
Your violation of any applicable law or regulation (including call‑recording, privacy, and telemarketing laws); or
Your communications or dealings with callers or other third parties, including any disputes, scams, or fraud involving those parties.

15. Suspension, Termination & Cancellation

15.1 Your cancellation.

You may cancel your subscription at any time through your account dashboard. Unless otherwise stated, your subscription will remain active until the end of your current billing period and will not renew thereafter. You must disable conditional call forwarding with your carrier or device to stop calls from being forwarded to the Service.

15.2 Our rights.

We may suspend or terminate your access to the Service, with or without notice, if:

You fail to pay any amounts due;
We reasonably believe you have violated these Terms or applicable law;
We reasonably believe your account, trial, phone number, forwarding setup, or usage pattern presents abuse, fraud, fair-usage, security, legal, or operational risk;
We are required to do so by law, regulation, court order, or government request; or
Continuing to provide the Service could create security, legal, or operational risk.

15.3 Effect of termination.

Upon termination or cancellation of your account:

Your right to use the Service will cease immediately;
We may retain or delete your data in accordance with our Privacy Policy and legal obligations; and
Any provisions of these Terms that by their nature should survive (including Sections 3, 4, 5, 6, 8–14, and 16–18) will continue in effect.

15.4 Account deletion.

You may delete your account at any time from your account dashboard (/account/delete) or by signing in from our public deletion page at voicemail.work/delete-account. If you cannot sign in (for example, because you no longer have access to the phone number on your account), contact support@voicemail.work with proof of phone ownership.

Grace period. After you confirm deletion, your account enters a 7-day grace period. During those 7 days you may cancel the deletion with one click from the link in the confirmation email, or from the banner that appears on every page when you are signed in. After 7 days the deletion is permanent and cannot be reversed.

What is permanently deleted. Your account profile (name, email, and phone number on file), your voice clone (if any) and the consent recording you made, your active device sessions, your one-time PIN attempts, and your notification tokens. Your subscription with Stripe is cancelled at the end of the grace period.

What is anonymized and retained. Audit logs and call activity history are kept for security and compliance for one (1) year following deletion. The retained records are anonymized so they are no longer associated with your name, email, or phone number. Referral history is anonymized on your side so that anyone you referred (or who referred you) keeps an accurate record of their own participation.

What is retained by third parties. Stripe retains a record of your customer account for the period required by tax and financial-regulation law. We cancel your subscription but cannot delete your Stripe customer record on your behalf. If you wish to request deletion from Stripe directly, you may contact Stripe through the channel disclosed in their privacy notice; we will assist on request to the extent reasonably possible.

Free-trial abuse prevention. When you delete your account, we retain a one-way, keyed pseudonymous fingerprint of your phone number on the anonymized row. This fingerprint cannot be reversed back to your phone number and is used only to prevent abuse of our free-trial program — specifically, to prevent the same phone number from being used to create repeated free trials after a prior account was deleted. We process this fingerprint under our legitimate interest in preventing fraud and abuse of the Service (GDPR Article 6(1)(f) where applicable). If a different person legitimately needs to sign up using a phone number that was previously associated with a deleted account, support@voicemail.work can override the block on verification of identity.

16. Changes to the Service or Terms

16.1 We may modify or discontinue all or part of the Service at any time, with or without notice, to the extent permitted by law.

16.2 We may update these Terms from time to time. When we make material changes, we will provide notice (for example, by email or in‑app notification) and indicate the “Last updated” date. Unless otherwise stated, changes will become effective on the date posted. Your continued use of the Service after the effective date constitutes your acceptance of the updated Terms.

17. Governing Law & Dispute Resolution

These Terms and your use of the Service are governed by the laws of Alberta and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles.

You and TONNIC agree to submit to the exclusive jurisdiction of the courts located in Edmonton, AB, Canada with respect to any dispute arising out of or relating to these Terms or the Service, and you waive any objection to jurisdiction or venue in such courts.

18. Contact & Attribution

This site and Service are powered by TONNIC AI Agency Ltd.

For questions about these Terms, you can contact us through our website contact form. Visit TONNIC Agency at https://tonnic.agency

Questions about anything here? Reach outand we'll talk it through.